It Product Support Specialist

Marsh & McLennan Companies Inc

Base: not specified; bonus/equity: performance bon...
Hybrid
Hands-on c# and asp.net development experience
Ms sql server database administration skills
Service now ticket triaging and resolution
The role involves triaging and resolving L2 application support issues while coordinating with stakeholders to clarify requirements

Job Summary

  • The role involves triaging and resolving L2 application support issues while coordinating with stakeholders to clarify requirements.
  • Employees will perform root cause analysis on high-priority tickets and maintain professional relationships with business teams.
  • The company offers a flexible benefits package including up to 30+ days off and a yearly budget for personalized benefits.

Matching Summary

The role involves triaging and resolving L2 application support issues while coordinating with stakeholders to clarify requirements.

Salary

Base: Not specified; Bonus/Equity: Performance Bonus scheme available; Benefits: Up to 20% salary budget for flexible benefits; 30+ days off

Skills & Requirements

Must-have

  • Hands-on C# and ASP.NET development experience
  • MS SQL Server database administration skills
  • Service Now ticket triaging and resolution
  • Major Incident Management process expertise
  • Application health logs and alerts monitoring

Nice-to-have

  • Experience with Angular, Node, or Kubernetes
  • Familiarity with DataDog or Splunk monitoring tools
  • ITIL certification preferred
  • Mobile technology support experience
  • MongoDB database knowledge

Key Requirements

  • ITIL Certification (Desirable)
  • Offshore-onsite delivery team experience
  • Availability for occasional weekend on-call support

Work Rights

Not specified

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