Service Design Manager

CBA New Digital Businesses Pty Ltd

Sydney, Australia
Hybrid
Service design process
Ai-powered platform development
Customer and colleague experience
You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation

Job Summary

  • You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.
  • This is an opportunity to influence not just individual experiences, but the broader model for how customer relationship management is delivered in the future.

Matching Summary

You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.

Skills & Requirements

Must-have

  • Service design process
  • AI-powered platform development
  • Customer and colleague experience
  • Define future-state experiences
  • Service blueprints
  • Cross-functional collaboration

Nice-to-have

  • Curious and energized by problem-solving
  • Thrives in ambiguity
  • Customer-centric culture champion
  • Agile mindset
  • Appreciation of risk

Key Requirements

  • Strong experience in service design
  • Experience shaping digital solutions
  • Experience in large, complex organizations
  • Experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter