Guest Services Manager

Four Seasons

Los Angeles, United States
Base: $85,000-$95,000; bonus/equity: annual incent...
On-site
Team building and collaboration
Guest complaint resolution
Policy and procedure development
Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication

Job Summary

  • Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication.
  • Personally engages in guest complaint resolution in collaboration with Assistant Managers, keeping senior leadership informed.
  • Understands the departmental P&L, analyzes performance trends, and provides meaningful insight into areas of opportunity to improve financial results while maintaining service excellence.

Matching Summary

Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication.

Salary

Base: $85,000-$95,000; Bonus/Equity: Annual incentive bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Team building and collaboration
  • Guest complaint resolution
  • Policy and procedure development
  • Staff training and supervision
  • Operational excellence
  • Budgetary guidelines

Nice-to-have

  • Genuine connection and warmth
  • Anticipating guest needs
  • Local attraction knowledge
  • Community relationships

Key Requirements

  • Schedules all Guest Services and Concierge team members
  • Completes all required payroll documentation
  • Performs all reasonable services requested by guests
  • Ensures all guest vehicles and keys are handled with utmost caution
  • Handles guest complaints related to Guest Services and Concierge
  • Develops action plans to address recurring service glitches

Work Rights

Not specified

Tailored Resume

Cover Letter