Amadeus is seeking a specialist to provide advanced technical support and act as Incident Owners for assigned hospitality products
Job Summary
Amadeus is seeking a specialist to provide advanced technical support and act as Incident Owners for assigned hospitality products.
The role requires investigating escalated incidents, leading recovery efforts on bridge calls, and collaborating with development teams to prioritize defects.
Candidates must possess strong customer service aptitude balanced with technical skills to ensure global customer success in the hospitality sector.
Matching Summary
Amadeus is seeking a specialist to provide advanced technical support and act as Incident Owners for assigned hospitality products.
Skills & Requirements
Must-have
3-5+ years Level 2 technical support experience
Incident Owner responsibilities
Troubleshoot medium-to-high complexity issues
Bridge call leadership during critical incidents
SaaS and cloud computing concepts knowledge
Nice-to-have
Hospitality industry knowledge preferred
Strong verbal and written communication skills
Team building and coaching abilities
Analytical thinking and problem solving focus
Open to hybrid work setup
Key Requirements
Tertiary qualifications in relevant discipline
3-5+ years demonstrated L2 support experience
Experience with monitoring tools like Grafana or DataDog