Senior Technical Account Manager - Strategy

Motive

Remote, US
Not specified; not specified; not specified
Remote
2 to 4+ years technical support experience
Sql based queries for device health
Root cause analysis using 5 whys or fishbone
Motive empowers physical operations teams with tools to make work safer, more productive, and more profitable through a single system combining safety, operations, and finance

Job Summary

  • Motive empowers physical operations teams with tools to make work safer, more productive, and more profitable through a single system combining safety, operations, and finance.
  • The Senior Technical Account Manager serves as the primary escalation point for complex technical issues, driving resolution for high-impact cases beyond standard support expertise.
  • This role requires building proactive relationships with strategic enterprise customers while collaborating with engineering and product teams to improve performance and mitigate escalations.

Matching Summary

Motive empowers physical operations teams with tools to make work safer, more productive, and more profitable through a single system combining safety, operations, and finance.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2 to 4+ years Technical Support experience
  • SQL based queries for device health
  • Root Cause Analysis using 5 Whys or Fishbone
  • Python C/C++ Java programming languages
  • Hardware firmware upgrades and testing
  • Third Party integrations like TMS systems

Nice-to-have

  • API expertise bonus skillset
  • Code reviews for custom configurations
  • Experience with CMDB centralized database
  • Training and coaching direct team members
  • White-glove service for enterprise clients

Key Requirements

  • Minimum 2 to 4+ years in Technical Support
  • Computer Science or Engineering degree required
  • Fluent in spoken and written English
  • Authorized under U.S. Export Administration Regulations

Work Rights

Must be authorized under U.S. Export Administration Regulations

Tailored Resume

Cover Letter