Build and lead a high-performing remote clinical call center and admin operations team serving multiple healthcare sites
Job Summary
Build and lead a high-performing remote clinical call center and admin operations team serving multiple healthcare sites.
Define and manage clear SLAs and KPIs focused on patient experience, responsiveness, and efficiency, identifying and implementing the best tech tools to drive performance.
Recruit, train, and coach remote team members, building a culture of accountability and service excellence while collaborating closely with clinical operations and site leaders.
Matching Summary
Build and lead a high-performing remote clinical call center and admin operations team serving multiple healthcare sites.
Skills & Requirements
Must-have
patient interaction efficiency
remote team management
SOP development and refinement
KPI and SLA management
technology tool selection
continuous improvement initiatives
Nice-to-have
empathetic patient support
building culture of accountability
growth mindset
can do attitude
scrappy and resourceful
Key Requirements
8+ years of experience in call center, customer service, or patient access operations
Proven success building or transforming a support operation
Strong data-driven mindset
Excellent leadership, communication, and remote-team management skills
Knowledge of HIPAA compliance and patient privacy standards