Solutions Support Engineer

Allegion

Houston, TX, United States
On-site
Technical subject matter expert
Triage and identify root cause
Provide guidance to partners
Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions

Job Summary

  • Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.
  • Triage and identify root cause of Customer Issues for Gatewise products and escalate as necessary to resolve or identify viable work around.
  • Provide technical guidance and direction to the support team when troubleshooting issues.

Matching Summary

Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.

Skills & Requirements

Must-have

  • Technical subject matter expert
  • Triage and identify root cause
  • Provide guidance to partners
  • Customer and Support advocate
  • Work in a highly collaborative environment

Nice-to-have

  • Strong Customer Success background
  • Award-winning company culture
  • Commitment to work-life balance

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Systems engineering fundamental skills
  • Structured problem-solving skills
  • Ability to travel up to 10%
  • Legally authorized to be employed in the United States

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter