Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry
Salesforce
London, United Kingdom
Customer success manager role
Life sciences industry experience
Salesforce platform knowledge
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Job Summary
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Matching Summary
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
Skills & Requirements
Must-have
Customer Success Manager role
Life Sciences industry experience
Salesforce platform knowledge
Consultative communication skills
Build stakeholder relationships
Nice-to-have
Exceptional communicator
Professionalism and dedication
Forming relationships
Excellent collaboration skills
Learn new technologies quickly
Key Requirements
5+ years relevant industry expertise
Experience with Salesforce Health or Life Sciences Cloud