End User Support Analyst

THALES

Rydalmere, NSW, Australia
Competitive remuneration; benefits: fitness pysspo...
Fully remote
Australian citizenship required
Level 1 to level 2.5 support experience
Servicenow itsm tool proficiency
Thales is seeking an End User Support Analyst to provide technical support to customers primarily in the Greater Sydney Area. This role requires Australian citizenship due to security clearance needs and emphasizes customer service and technical skills, specifically in desktop support and IT service management

Job Summary

  • The role provides crucial ISIT End User Support across network, server, desktop hardware, and mobile devices for Thales customers.
  • Candidates must hold Australian Citizenship and be eligible for NV1 security clearance due to the nature of the work.
  • Thales offers competitive remuneration including a Fitness Passport, novated lease options, and comprehensive parental leave benefits.

Matching Summary

Match Score: 85

Thales is seeking an End User Support Analyst to provide technical support to customers primarily in the Greater Sydney Area. This role requires Australian citizenship due to security clearance needs and emphasizes customer service and technical skills, specifically in desktop support and IT service management.

Salary

Competitive remuneration; Benefits: Fitness Passport, Novated Lease, Paid Parental Leave; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Australian Citizenship required
  • Level 1 to Level 2.5 support experience
  • ServiceNow ITSM tool proficiency
  • Windows 11 desktop support skills
  • Active Directory DNS DHCP knowledge

Nice-to-have

  • Customer-first mindset and communication
  • Strong problem-solving and root cause analysis
  • Willingness to learn and take ownership
  • Experience with proprietary applications
  • Ability to work independently on tasks

Key Requirements

  • Must hold Australian Citizenship
  • Eligible for NV1 security clearance
  • Previous ServiceNow or ticket logging system experience
  • Sound understanding of Windows 11 and Office 365

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter