The Pennsylvania Housing Finance Agency is seeking an Escrow Specialist II to manage various tasks related to escrow functions in mortgage servicing, particularly focusing on real estate taxes. The ideal candidate should have strong customer service skills, organizational abilities, and a background in real estate taxes or escrow processes
Job Summary
This Escrow Specialist II handles various tasks related to the escrow function of mortgage servicing, especially as it pertains to real estate taxes.
This position requires exceptional customer service skills and the ability to handle customer inquiries and complaints that come through the Escrow phone queue in a professional and courteous manner.
Organizational and planning skills are essential in order to prioritize and meet deadlines when processing Tax Files, researching tax claims, tax refunds, and other tax related issues that arise.
Matching Summary
Match Score: 85
The Pennsylvania Housing Finance Agency is seeking an Escrow Specialist II to manage various tasks related to escrow functions in mortgage servicing, particularly focusing on real estate taxes. The ideal candidate should have strong customer service skills, organizational abilities, and a background in real estate taxes or escrow processes.
Skills & Requirements
Must-have
Handle customer service calls
Process tax files and reports
Research tax claims and refunds
Manage multiple tasks under pressure
Provide exemplary customer service
Nice-to-have
Passionate and customer-focused
Positive attitude and professional demeanor
Key Requirements
Associates degree or higher preferred
Commensurate work experience considered
Computer proficiency (MS Office)
Two to three years experience in real estate taxes or escrow function
Familiarity with Corelogic, IBM iSeries/AS400, and ICE MSP systems is a plus