Supervisor, Customer Solutions

Husqvarna Forest and Garden

Competitive compensation; benefits: medical, denta...
Not specified
3-5 years customer service experience
Previous lead or supervisory experience
Strong knowledge of erp systems
Husqvarna Forest and Garden is seeking a Customer Solutions Supervisor to oversee daily operations within the customer service department, ensuring high-quality support and performance from the team. The ideal candidate should have a strong background in customer service management, with relevant supervisory experience and skills in ERP systems and workflow management

Job Summary

  • The Customer Service Supervisor plays a lead role in coaching and developing Customer Service Reps to provide a high quality customer experience.
  • This position is critical to the company by supporting and guiding the department while ensuring competitive advantage through operational excellence.
  • Husqvarna offers competitive compensation including medical, dental, vision insurance, a 401(k) with matching, and paid parental leave.

Matching Summary

Match Score: 85

Husqvarna Forest and Garden is seeking a Customer Solutions Supervisor to oversee daily operations within the customer service department, ensuring high-quality support and performance from the team. The ideal candidate should have a strong background in customer service management, with relevant supervisory experience and skills in ERP systems and workflow management.

Salary

Competitive compensation; Benefits: Medical, dental, vision, 401(k) match, education assistance, paid leave; Not specified

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Previous lead or supervisory experience
  • Strong knowledge of ERP systems
  • Strong knowledge of CRM workflow management
  • Ability to monitor staffing for SLA compliance

Nice-to-have

  • Bachelor's Degree in Business preferred
  • Knowledge of HCP business processes
  • Experience with annual pricing contracts
  • Strong Excel and Word skills
  • Passion for sustainable solutions

Key Requirements

  • Bachelor's Degree in Business (preferred)
  • 3-5 years call center experience required
  • Previous supervisory experience required

Work Rights

Not specified

Tailored Resume

Cover Letter