Itsm Incident & Problem Manager

Convera

Pune, India
On-site
Major incident leadership
Itsm process enforcement
Service availability monitoring
Convera is seeking an ITSM Incident & Problem Manager for their Global Command Center in Pune, India, responsible for overseeing service availability and incident management. The ideal candidate will have 3-6 years of experience in incident management within high-severity environments and strong knowledge of ITIL frameworks. The role emphasizes proactive communication, operational oversight, and continuous improvement in service reliability

Job Summary

  • The Incident Manager plays a critical role in protecting service reliability, enforcing ITSM discipline, and ensuring consistent operational outcomes.
  • This role goes beyond reactive incident handling; the Incident Manager is accountable for service health, availability, reliability KPIs, and the end-to-end execution of Incident and Problem Management practices.
  • Convera offers competitive perks and benefits including market competitive monthly gross salary, great career growth and development opportunities, and generous insurance.

Matching Summary

Match Score: 85

Convera is seeking an ITSM Incident & Problem Manager for their Global Command Center in Pune, India, responsible for overseeing service availability and incident management. The ideal candidate will have 3-6 years of experience in incident management within high-severity environments and strong knowledge of ITIL frameworks. The role emphasizes proactive communication, operational oversight, and continuous improvement in service reliability.

Skills & Requirements

Must-have

  • Major incident leadership
  • ITSM process enforcement
  • Service availability monitoring
  • Executive-level communication
  • Observability platform utilization

Nice-to-have

  • Experience in regulated environments
  • Familiarity with ITSM tools
  • Exposure to monitoring tools

Key Requirements

  • 3-6 years of experience in Incident Management
  • Proven experience managing high-severity incidents
  • Demonstrated ownership of service reliability
  • Strong working knowledge of ITIL/ITSM frameworks
  • Deep hands-on experience with Incident and Problem Management

Work Rights

Not specified

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