Product Support Specialist

Oakbrook Center

Cleveland, Ohio, United States
Base: $57,900 - $81,165 annually; bonus/equity: no...
Hybrid
Product or application support experience
Property management technology support
Ticket triage and issue resolution skills
This role provides essential technical support for property management and resident-facing technology platforms at Brookfield Properties

Job Summary

  • This role provides essential technical support for property management and resident-facing technology platforms at Brookfield Properties.
  • The position requires collaborating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences.
  • Candidates will benefit from a hybrid work model requiring four days in the Cleveland corporate office, along with full benefits and a 401(k) match.

Matching Summary

This role provides essential technical support for property management and resident-facing technology platforms at Brookfield Properties.

Salary

Base: $57,900 - $81,165 annually; Bonus/Equity: Not specified; Benefits: Full benefits package, generous paid time off, 401(k) with company match

Skills & Requirements

Must-have

  • Product or Application Support experience
  • Property Management Technology Support
  • Ticket triage and issue resolution skills
  • Technical troubleshooting capabilities

Nice-to-have

  • Experience with Yardi Site Support
  • Salesforce or MRI platform knowledge
  • Telephony management background
  • Strong customer service orientation

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • 3-4 years of Product or Application Support experience
  • 1-2 years of Property Management Technology Support preferred

Work Rights

Not specified

Tailored Resume

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