Desktop Support Engineer - Sydney

Datacom

Sydney, Australia
On-site
Australian citizen status required
Itsm tool proficiency for logging
Hardware setup for laptops and mobile phones
The role involves providing tailored maintenance services, hardware and software break/fix support, and remote assistance to customers across Sydney

Job Summary

  • The role involves providing tailored maintenance services, hardware and software break/fix support, and remote assistance to customers across Sydney.
  • Candidates must be Australian Citizens and demonstrate exceptional customer experience while adhering to recognized ITIL processes.
  • Datacom offers a dynamic culture with perks including flexi-hours, professional development courses, and health insurance discounts.

Matching Summary

The role involves providing tailored maintenance services, hardware and software break/fix support, and remote assistance to customers across Sydney.

Skills & Requirements

Must-have

  • Australian Citizen status required
  • ITSM tool proficiency for logging
  • Hardware setup for laptops and mobile phones
  • Adherence to ITIL processes and SLAs
  • Strong verbal and written communication skills

Nice-to-have

  • Experience with BYOD and mobility solutions
  • Ability to work autonomously in high-paced environment
  • Proactive service and process improvement mindset
  • Excellent time management capabilities

Key Requirements

  • Must be an Australian Citizen
  • Sound knowledge of desktops, laptops, printers, and AV equipment
  • Demonstrated ability to prioritize work against SLAs

Work Rights

Must have Australian Citizenship

Tailored Resume

Cover Letter