Senior Customer Experience Analyst

Auto Club Enterprises

Costa Mesa, CA, United States
Base: $84,100.00 - $111,900.00; bonus/equity: ince...
Not specified (assumed to be in-office based on location).
Bachelor's degree in business or statistics
Minimum 4 years of analyst experience
Strong microsoft excel and powerquery skills
Auto Club Enterprises is seeking a Senior Customer Experience Analyst to join their Market Research/Consumer Insights team in Costa Mesa, CA. The role involves analyzing member feedback and customer experience data to provide actionable insights and recommendations to leadership

Job Summary

  • The Senior Customer Experience Analyst will analyze survey and operational data to provide actionable insights to leadership regarding member service experiences.
  • This role requires ensuring data integrity by designing monitoring methods and solving data issues quickly within the Market Research/Consumer Insights team.
  • Employees are eligible for a comprehensive benefits package including health coverage, 401(K) with company match, pension, and paid parental leave.

Matching Summary

Match Score: 85

Auto Club Enterprises is seeking a Senior Customer Experience Analyst to join their Market Research/Consumer Insights team in Costa Mesa, CA. The role involves analyzing member feedback and customer experience data to provide actionable insights and recommendations to leadership.

Salary

Base: $84,100.00 - $111,900.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Bachelor's degree in business or statistics
  • Minimum 4 years of analyst experience
  • Strong Microsoft Excel and PowerQuery skills
  • Ability to analyze large datasets and survey data
  • Proficiency in creating reports using PowerPoint

Nice-to-have

  • Experience with SQL and SPSS software
  • Familiarity with Tableau and PowerBI tools
  • Verbatim text analysis capabilities
  • Adaptability to unexpected changes
  • Strong written and verbal communication skills

Key Requirements

  • Bachelor's degree in related field
  • 4+ years as an established analyst
  • Strong mathematical calculation skills

Work Rights

Not specified

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