This entry-level role provides day-to-day operations support including record maintenance, account opening, and serving as a liaison between operations staff and clients
Job Summary
This entry-level role provides day-to-day operations support including record maintenance, account opening, and serving as a liaison between operations staff and clients.
The specialist is responsible for resolving customer inquiries, supervising escalated issues, and identifying opportunities to offer value-added products while adhering to strict regulations.
Candidates must demonstrate the ability to assess risk appropriately, safeguard Citigroup's reputation, and drive compliance with applicable laws and rules.
Matching Summary
This entry-level role provides day-to-day operations support including record maintenance, account opening, and serving as a liaison between operations staff and clients.
Skills & Requirements
Must-have
2-4 years collections operation experience
Hands-on fraud and chargeback knowledge
Banking transactional processing platforms
Microsoft Office and Access proficiency
US shift or night shift availability
Nice-to-have
Lean and process improvement project experience
Strong written and verbal communication skills
Ability to remain unbiased in diverse environments
Training facilitation capabilities
Key Requirements
Bachelor's degree required
2-4 years relevant collections experience
Experience in recovery operations or fraud/disputes