Customer Service Lead

Tyler Veterinary Center

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional client interaction
Appointment scheduling and management
Electronic medical records maintenance
Tyler Veterinary Center is seeking a Customer Service Lead to supervise the reception team while providing exceptional client service. The ideal candidate is a motivated veterinary receptionist with leadership skills who is passionate about pet care and client relationships

Job Summary

  • Guide and support the reception team to ensure outstanding client and patient experiences.
  • Recruit, onboard, and train new reception team members, providing mentorship and performance feedback.
  • Offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 85

Tyler Veterinary Center is seeking a Customer Service Lead to supervise the reception team while providing exceptional client service. The ideal candidate is a motivated veterinary receptionist with leadership skills who is passionate about pet care and client relationships.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Professional client interaction
  • Appointment scheduling and management
  • Electronic medical records maintenance
  • Billing and payment processing
  • Team mentorship and coaching

Nice-to-have

  • Positive and accountable workplace culture
  • Passion for animal care
  • Leadership development focus

Key Requirements

  • High school diploma
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter