Tech Support Engineer

AVEVA

Al Khobar, Saudi Arabia
Fully remote
Remote and on-site customer support
Troubleshoot complex technical challenges
Communicate software utilization
Enable customers' success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges

Job Summary

  • Enable customers' success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges.
  • Communicate with our customers to understand how they utilize our software to solve their business challenges and collaborate with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
  • Stay up-to-date with PI System roadmap and understand PI System positioning within AVEVA Portfolio.

Matching Summary

Enable customers' success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges.

Skills & Requirements

Must-have

  • Remote and on-site customer support
  • Troubleshoot complex technical challenges
  • Communicate software utilization
  • Author and maintain knowledge base
  • Reproduce product issues
  • Analyze defect patterns

Nice-to-have

  • Customer mindset and desire to help
  • Enthusiasm for technical problem solving
  • Navigate ambiguity
  • Willingness to go the extra mile
  • Positive, problem-solving mindset

Key Requirements

  • Bachelor's Degree, Master's Degree or PhD
  • 3+ years of work experience
  • English + Arabic Speaker
  • Saudi Nationals only

Work Rights

Saudi Nationals only

Tailored Resume

Cover Letter