It Service Delivery Technician

Integer

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support experience
Active directory user management
Office 365 administration skills
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
  • Employees are eligible for a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while delivering results that meet Service Level Agreements.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay, 401(k) matching, 80 hours holidays, paid time off

Skills & Requirements

Must-have

  • Windows 10/11 support experience
  • Active Directory user management
  • Office 365 administration skills
  • Symantec End Point Protection usage
  • Network printer troubleshooting
  • Ticket queue prioritization

Nice-to-have

  • Mac hardware and OS X support
  • Engineering design tools knowledge
  • Strong interpersonal communication
  • Continuous improvement mindset
  • Remote troubleshooting capabilities

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of relevant experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter