Guest Service Agent

Sofitel Sydney Wentworth

Mascot, Australia
**
Exceptional guest service delivery
Handle guest inquiries and complaints
Check guests in and out
** Sofitel Sydney Wentworth is seeking passionate and dynamic Guest Service Agents to join their Front Desk Team. The role involves providing exceptional customer service, managing guest inquiries, and ensuring a memorable experience for all visitors. **

Job Summary

  • Join a hotel that is a member of the Accor network, offering opportunities for development and advancement.
  • Provide passionate, knowledgeable, and friendly service, assist guests with all inquiries and complaints, and ensure special requests are actioned appropriately.
  • Benefits include an employee benefit card with discounted rates at Accor worldwide, learning programs, and opportunities to develop talent.

Matching Summary

Match Score: 75

** Sofitel Sydney Wentworth is seeking passionate and dynamic Guest Service Agents to join their Front Desk Team. The role involves providing exceptional customer service, managing guest inquiries, and ensuring a memorable experience for all visitors. **

Skills & Requirements

Must-have

  • Exceptional guest service delivery
  • Handle guest inquiries and complaints
  • Check guests in and out
  • Professional telephone manner
  • Maintain front desk cleanliness

Nice-to-have

  • Service focused personality
  • Positive and professional attitude
  • Passion for hotel operations
  • Responsible hospitality vision

Key Requirements

  • Ability to work a flexible 7-day roster
  • Strong communication skills
  • Ability to manage time and multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter