Job Summary

• Provide exceptional customer service while resolving more complex customer needs/requests.
• Support customers throughout their mortgage journey by triaging enquiries, ensuring high-quality appointment bookings, and promoting digital self-serve options.
• Manage post-application queries on application progress and provide post-completion support, including payment adjustments, direct debit updates, and mortgage redemption enquiries.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in regulated business environment
• CeMAP qualification or progress
• Previous customer service experience

Work Rights