Principal Customer Success Manager

Klaviyo

San Francisco, CA, United States
$116,000 - $174,000 usd py
On-site
High-touch strategic consulting
Customer retention and growth
Email and sms revenue growth
Provide proactive, high-touch strategic consulting to upper Mid-market customers, driving their long-term growth and success with Klaviyo

Job Summary

  • Provide proactive, high-touch strategic consulting to upper Mid-market customers, driving their long-term growth and success with Klaviyo.
  • Develop customized success plans, devise strategies to increase email and SMS revenue, and serve as an internal advocate for customers.
  • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Matching Summary

Provide proactive, high-touch strategic consulting to upper Mid-market customers, driving their long-term growth and success with Klaviyo.

Salary

$116,000 - $174,000 USD

Skills & Requirements

Must-have

  • High-touch strategic consulting
  • Customer retention and growth
  • Email and SMS revenue growth
  • AI integration in workflows

Nice-to-have

  • Creative problem-solving
  • Executive stakeholder alignment
  • Cross-functional advocacy
  • Adaptable to fast-paced environment

Key Requirements

  • 5+ years mid-market or enterprise account management
  • Experience with CRMs like Salesforce or Gainsight
  • Experience with email marketing platforms
  • Experience with E-Commerce platforms
  • Experience experimenting with AI

Work Rights

Not specified

Tailored Resume

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