ABC Fitness is seeking an Onboarding Manager, Team Lead for their global Onboarding team, responsible for leading a team that supports customer onboarding in the EMEA and APAC regions. The ideal candidate will have a strong operational mindset, proven leadership skills, and a customer-centric approach, with a focus on collaboration and continuous improvement
Job Summary
As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions.
Lead, develop, and support a team of Onboarding Managers responsible for guiding clients through their onboarding journey.
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.
Matching Summary
Match Score: 85
ABC Fitness is seeking an Onboarding Manager, Team Lead for their global Onboarding team, responsible for leading a team that supports customer onboarding in the EMEA and APAC regions. The ideal candidate will have a strong operational mindset, proven leadership skills, and a customer-centric approach, with a focus on collaboration and continuous improvement.
Skills & Requirements
Must-have
Operational health of onboarding function
Monitor onboarding pipeline
Drive performance against key metrics
Lead Onboarding Managers
Customer onboarding journey
Cross-functional collaboration
Nice-to-have
Ambitious and customer-centric
Inspire a team and lead by example
Continuous learning and mentorship
Collaborate, celebrate, and care
Key Requirements
35+ customers onboarding pipeline experience
Forecasting, pipeline management, and capacity planning experience