Connect And Assure Specialist

962

Shift rotation, full-time
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational support experience
The Connect and Assure Specialist role at nbn offers an opportunity to contribute to Australia’s telecommunications landscape through technical case management of business customer orders and incidents. The ideal candidate should possess a strong background in telecommunications, customer service, and operational environments, all while embracing nbn's commitment to inclusivity and flexibility

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes and a strong customer experience.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • The position offers flexible working arrangements, equal employment opportunities, and the chance to contribute to building Australia's digital future.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn offers an opportunity to contribute to Australia’s telecommunications landscape through technical case management of business customer orders and incidents. The ideal candidate should possess a strong background in telecommunications, customer service, and operational environments, all while embracing nbn's commitment to inclusivity and flexibility.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational support experience
  • Case or account management background
  • Shift rotation availability

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Process improvement mindset
  • Organisational and decision-making skills

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Sound decision-making within defined processes

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter