Escalation Lead/senior Technical Support Specialist
Autodesk
Bengaluru, India
Autodesk revit, navisworks, bim360
Manage high priority incidents
Drive towards successful closure
As an Escalation Lead, you will be responsible of managing the escalation received directly from our Leaders, AutoDesk Executive Team, and Enterprise Business Accounts which will be Critical to business
Job Summary
As an Escalation Lead, you will be responsible of managing the escalation received directly from our Leaders, AutoDesk Executive Team, and Enterprise Business Accounts which will be Critical to business.
You will need to take the ownership of high priority incidents and drive it towards successful closure and analyze the cause, understand the process gaps, and suggest solutions to avoid recurrence of issue.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
Matching Summary
As an Escalation Lead, you will be responsible of managing the escalation received directly from our Leaders, AutoDesk Executive Team, and Enterprise Business Accounts which will be Critical to business.
Skills & Requirements
Must-have
Autodesk Revit, Navisworks, BIM360
Manage high priority incidents
Drive towards successful closure
Respond to support requests by multiple channels
Work in a 24/7 environment
Nice-to-have
Identify opportunities that benefit customers
Build and find solutions
Team player who enjoys supporting
Contribute to product management
Key Requirements
Bachelor's degree in Design, Engineering, or Infrastructure
5-7 years industry working experience
1+ years team leadership/coaching
3+ years technology and customer support experience
Proficiency in Revit, Navisworks, Autodesk Construction Cloud / BIM360