Unclassified

At Technical

Fort Meade, Maryland, United States
On-site
Respond to internal and external it service requests
Log and track inquiries using service request database
Handle account creation modification and deletion
At Technical is seeking an IT Service Desk professional to respond to internal and external IT service requests at their Fort Meade, Maryland location. The role requires experience with Microsoft Office applications and familiarity with ticket management systems, while Unix experience is a plus but not mandatory

Job Summary

  • This position supports an inclusive employment ecosystem for individuals from all walks of life.
  • The role involves responding to IT service requests on both Unix and NT servers while maintaining detailed documentation.
  • Candidates must be able to categorize, route, and escalate customer requests beyond the immediate area of responsibility.

Matching Summary

Match Score: 75

At Technical is seeking an IT Service Desk professional to respond to internal and external IT service requests at their Fort Meade, Maryland location. The role requires experience with Microsoft Office applications and familiarity with ticket management systems, while Unix experience is a plus but not mandatory.

Skills & Requirements

Must-have

  • Respond to internal and external IT service requests
  • Log and track inquiries using service request database
  • Handle account creation modification and deletion

Nice-to-have

  • Experience with Remedy ticket management system
  • Unix server experience knowledge
  • Background in Microsoft Office applications

Key Requirements

  • TS/SCI security clearance required
  • Minimum 1 year experience with Microsoft Office
  • Associates Degree required

Work Rights

Must have TS/SCI security clearance

Tailored Resume

Cover Letter