Lead Customer Service Representative

Destination Pet LLC

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs regularly
The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort

Job Summary

  • The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.
  • Employees must be physically capable of lifting 40 lbs, walking frequently, and handling various pet-related tasks including cleaning and safety checks.
  • Compensation includes $15.00/hour plus tips, along with comprehensive benefits such as medical, dental, vision, 401K match, and paid time off.

Matching Summary

The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Availability evenings weekends holidays
  • Experience training and mentoring staff

Nice-to-have

  • Pet industry passion and knowledge
  • Cool under pressure in chaotic environments
  • Strong empathy for pet families
  • Front desk and concierge experience
  • Multi-line phone and POS proficiency

Key Requirements

  • High school diploma required
  • Minimum 1 year customer service experience
  • Must be available for evenings and weekends

Work Rights

Not specified

Tailored Resume

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