Product Support Representative With Capital Market Domain (us Day Shifts)

Worldpay (FIS)

Chennai, India
5-7 years cx or product support experience
Knowledge of acbs, loaniq, or commercial lending
Us pacific timezone night shift availability
This role involves providing in-depth product support to ACBS clients by resolving inquiries related to commercial loan servicing

Job Summary

  • This role involves providing in-depth product support to ACBS clients by resolving inquiries related to commercial loan servicing.
  • Candidates must possess functional domain knowledge in ACBS, LoanIQ, or Commercial Lending to effectively troubleshoot software issues.
  • The position requires working US Pacific timezone shifts from the Chennai location while maintaining high-quality client relationships.

Matching Summary

This role involves providing in-depth product support to ACBS clients by resolving inquiries related to commercial loan servicing.

Skills & Requirements

Must-have

  • 5-7 years CX or product support experience
  • Knowledge of ACBS, LoanIQ, or Commercial Lending
  • US Pacific timezone night shift availability
  • Strong troubleshooting and analytical skills
  • Excellent verbal and written English communication

Nice-to-have

  • MBA Finance or B Tech degree
  • Experience working with traders and compliance users
  • Ability to work independently with minimum guidance
  • Self-motivated and self-learner mindset
  • Willingness to participate in product life cycle activities

Key Requirements

  • 5-7 years experience in CX, product, or technical support
  • Domain knowledge on ACBS, LoanIQ, or Commercial Lending
  • Bachelor's degree (B Tech, BE, BCA, BCS) or MBA Finance
  • Fluent in English with strong communication abilities

Work Rights

Not specified

Tailored Resume

Cover Letter