Customer Support Service Transition Senior Analyst

Amadeus

Not specified; bonus/equity: employee stock progra...
Itil foundation certification required
Design and deploy support models
Manage service readiness activities
You will collaborate with global teams, partners, and customers to design service models for Airport IT and Seamless solutions

Job Summary

  • You will collaborate with global teams, partners, and customers to design service models for Airport IT and Seamless solutions.
  • The role ensures a complete and high-quality transition to Operations following ITIL practices while driving continual service improvements.
  • Amadeus offers a flexible working model, attractive compensation packages including stock programs, and a caring environment focused on professional growth.

Matching Summary

You will collaborate with global teams, partners, and customers to design service models for Airport IT and Seamless solutions.

Salary

Not specified; Bonus/Equity: Employee stock program included; Benefits: Caregiving and health benefits included

Skills & Requirements

Must-have

  • ITIL Foundation certification required
  • Design and deploy support models
  • Manage service readiness activities

Nice-to-have

  • Excellent communication skills in English
  • Project coordination or management experience
  • Detail-oriented and organized mindset

Key Requirements

  • Degree in Computer Science or equivalent work experience
  • ITIL Foundation certified
  • Experience in customer service and project coordination

Work Rights

Not specified

Tailored Resume

Cover Letter