Quality Analyst | Las Piñas

TaskUs

Las Piñas, Philippines
Knowledge of customer service practices
Ability to identify patterns
Advanced computer proficiency
TaskUs is committed to a People First culture that supports employee well-being and professional growth

Job Summary

  • TaskUs is committed to a People First culture that supports employee well-being and professional growth.
  • As a Quality Analyst, you will be responsible for analyzing and resolving back-end issues affecting performance and processes.
  • The role includes preparing reports, conducting calibration sessions, and attending business reviews with team leaders and clients.

Matching Summary

TaskUs is committed to a People First culture that supports employee well-being and professional growth.

Skills & Requirements

Must-have

  • Knowledge of customer service practices
  • Ability to identify patterns
  • Advanced computer proficiency

Nice-to-have

  • Experience in mediation techniques
  • Strong verbal and written communication
  • Capacity for research and analytics

Key Requirements

  • Experience in the BPO space
  • Background in research and analytics
  • Ability to express ideas clearly

Work Rights

Not specified

Tailored Resume

Cover Letter