Regional Air Freight Control Tower

A.P. Moller - Maersk

Shanghai, China
E2e shipment monitoring
Milestone monitoring and reporting
Performance and kpi monitoring
Monitor shipment E2E, daily shipment monitoring and respond to customer’s enquiries at Regional level

Job Summary

  • Monitor shipment E2E, daily shipment monitoring and respond to customer’s enquiries at Regional level.
  • Enhance operational efficiency and improve customer satisfaction by proactively addressing any issue that may arise during transportation process.
  • Participate / Lead operational review meetings with customer, to ensure Maersk performance stability and responsible for operational relationship and communication for Key clients.

Matching Summary

Monitor shipment E2E, daily shipment monitoring and respond to customer’s enquiries at Regional level.

Skills & Requirements

Must-have

  • E2E shipment monitoring
  • Milestone monitoring and reporting
  • Performance and KPI monitoring
  • Proactive issue resolution
  • Customer relationship management
  • Exception case handling

Nice-to-have

  • Embracing diverse thinking styles
  • Inclusive workplace culture
  • Support for adjustments during hiring

Key Requirements

  • Bachelor’s degree or above
  • 3-5 years related airfreight experience
  • Fluent English and Chinese communication
  • Experience with CW1 system preferable

Work Rights

Not specified

Tailored Resume

Cover Letter