Is Service Delivery Manager

ABB UK

India
**
Itil 4 foundation certification mandatory
End-to-end is solution delivery
Infrastructure demand management
** ABB UK is seeking a Service Delivery Manager in India to oversee and deliver Information Systems (IS) solutions and services. The role involves managing customer engagement, infrastructure demand management, and collaborating with internal and external stakeholders to ensure effective service delivery. **

Job Summary

  • This role serves as the Single Point of Contact for all core IS infrastructure services across the India cluster, managing customer engagement and demand prioritization.
  • The position requires owning infrastructure demand management, including effort estimation, timeline planning, and cost control for projects and new solutions.
  • Candidates must demonstrate proven experience in governing IS suppliers and strategic partners to ensure service availability and business continuity.

Matching Summary

Match Score: 75

** ABB UK is seeking a Service Delivery Manager in India to oversee and deliver Information Systems (IS) solutions and services. The role involves managing customer engagement, infrastructure demand management, and collaborating with internal and external stakeholders to ensure effective service delivery. **

Skills & Requirements

Must-have

  • ITIL 4 Foundation certification mandatory
  • End-to-end IS solution delivery
  • Infrastructure demand management
  • Supplier performance management
  • Network connectivity and cloud services

Nice-to-have

  • Advanced ITIL or COBIT certification
  • Six Sigma or TOGAF expertise
  • M&A initiative support experience
  • Continuous service improvement drive
  • Strong technical leadership skills

Key Requirements

  • Bachelor's or Master's degree in Computer Science or Engineering
  • ITIL 4 Foundation certification (mandatory)
  • Experience leading local IS teams
  • Expertise in IS development and operations

Work Rights

Not specified

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