Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Aristocrat is seeking an English Customer Support Agent for a fixed-term position in Malta. The role involves responding to customer inquiries, resolving complaints, and collaborating with various departments to ensure high customer satisfaction in the online gaming sector
Job Summary
Respond promptly and professionally to customer inquiries via live chat and email.
Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Matching Summary
Match Score: 85
Aristocrat is seeking an English Customer Support Agent for a fixed-term position in Malta. The role involves responding to customer inquiries, resolving complaints, and collaborating with various departments to ensure high customer satisfaction in the online gaming sector.
Skills & Requirements
Must-have
Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Assist with account verification processes (KYC)
Collaborate with other departments
Nice-to-have
Stay up to date with industry trends
Participate in training sessions and team meetings
Key Requirements
Fixed Term contract
Must be authorized to work in Malta
Mandatory background screening and regulatory approvals