Customer Success Director - Latam

Darktrace

Not specified; not specified; benefits: 100% medic...
Not specified
Direct leadership of customer success teams
Fluency in spanish and english languages
Enterprise saas subscription model experience
Darktrace is seeking a Director for their LATAM Customer Success team to lead and develop a high-performing organization focused on customer success across the region. The ideal candidate should possess direct leadership experience in Customer Success within LATAM, exceptional communication skills, and fluency in Spanish and English

Job Summary

  • The role involves leading a high-performing Customer Success organization dedicated to driving long-term success for customers across the LATAM region.
  • Candidates must possess deep regional knowledge to guide customer strategy and ensure seamless operations across diverse markets within Latin America.
  • The company offers comprehensive benefits including 100% medical, dental, and vision insurance, paid parental leave, and pet insurance.

Matching Summary

Match Score: 85

Darktrace is seeking a Director for their LATAM Customer Success team to lead and develop a high-performing organization focused on customer success across the region. The ideal candidate should possess direct leadership experience in Customer Success within LATAM, exceptional communication skills, and fluency in Spanish and English.

Salary

Not specified; Not specified; Benefits: 100% medical, dental, vision, parental leave, pet insurance, commuter benefits, 401(k)

Skills & Requirements

Must-have

  • Direct leadership of Customer Success teams
  • Fluency in Spanish and English languages
  • Enterprise SaaS subscription model experience
  • Gross Revenue Retention and churn reduction
  • LATAM market cultural and business dynamics

Nice-to-have

  • Portuguese language proficiency for Brazil
  • Passion for cybersecurity landscape
  • Empathetic team leadership style
  • Strategic prioritization skills
  • Innovative problem-solving capabilities

Key Requirements

  • Prior experience managing Customer Success teams in LATAM
  • Fluency in Spanish and English required
  • Experience in Enterprise SaaS environment
  • Proven track record in renewals and expansions
  • Strong understanding of cybersecurity landscape

Work Rights

Not specified

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