The Analyst, Client Support provides day-to-day support and service to assigned Santander clients via telephone and email
Job Summary
The Analyst, Client Support provides day-to-day support and service to assigned Santander clients via telephone and email.
The incumbent answers client inquires and provides client education on Santander products and services.
We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
Matching Summary
The Analyst, Client Support provides day-to-day support and service to assigned Santander clients via telephone and email.
Salary
Base: $45,750.00 USD - $79,000.00 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Provide day-to-day support to clients
Answer client inquiries and provide education
Handle daily customer requests
Troubleshoot and investigate customer issues
Support Relationship Managers
Prepare and distribute weekly reports
Nice-to-have
Active listener who is patient
Adapt to and embrace change
Bold thinking and innovation
Key Requirements
Bachelor's Degree or equivalent work experience
3+ years of customer service experience
3+ years of business process experience
3+ years of project management experience
Ability to manage multiple tasks/projects and deadlines