Director, Support Services- Dexis (remote-az/ga/il/pa/tx)

Envista

Remote, US
Base: $146,100 - $219,100; bonus/equity: annual pe...
Fully remote
5+ years leadership experience
Sales and service experience with metrics
Strong interpersonal and communication skills
The Director of Support Services at Envista's DEXIS division is a remote leadership role focused on enhancing operational excellence and customer experience while driving commercial revenue growth. The ideal candidate will possess strong interpersonal and leadership skills, with a background in sales or service and a commitment to continuous improvement

Job Summary

  • The primary function of this role is to drive operational excellence and growth within the DEXIS commercial organization through strategic customer experience projects.
  • This leader will manage regional operations managers and technical support teams while collaborating across the commercial team to review performance metrics.
  • The position requires maintaining expert product knowledge and ensuring all FDA requirements are met within the functional area while delivering world-class service.

Matching Summary

Match Score: 85

The Director of Support Services at Envista's DEXIS division is a remote leadership role focused on enhancing operational excellence and customer experience while driving commercial revenue growth. The ideal candidate will possess strong interpersonal and leadership skills, with a background in sales or service and a commitment to continuous improvement.

Salary

Base: $146,100 - $219,100; Bonus/Equity: Annual performance bonus included; Benefits: Medical/dental/vision, 401K match

Skills & Requirements

Must-have

  • 5+ years leadership experience
  • Sales and Service experience with metrics
  • Strong interpersonal and communication skills
  • FDA requirements compliance knowledge
  • Process improvement using EBS tools

Nice-to-have

  • MBA degree preferred
  • EBS Certified Practitioner in PSP or VSM
  • Field service dispatching management experience
  • Ability to diffuse difficult situations
  • Proven process development implementation history

Key Requirements

  • 4-year college degree required
  • 5+ years previous leadership experience
  • 5+ years Sales/Service experience with customer-focused metrics
  • Intermediate proficiency with Microsoft Office applications

Work Rights

Not specified

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