Field Support Technician

Slhn

Excellent customer service skills
Strong technical aptitude and drive
General knowledge of computer support
The Field Support Technician is a Tier-1 member of the Customer Support Team with the Information Technology Department, intended as an entry-level IT role incorporating service responsibilities and assignments that expose and build experiences and skills across various IT technical support fields

Job Summary

  • The Field Support Technician is a Tier-1 member of the Customer Support Team with the Information Technology Department, intended as an entry-level IT role incorporating service responsibilities and assignments that expose and build experiences and skills across various IT technical support fields.
  • This position requires excellent customer service skills, a strong technical aptitude and drive, combined with general knowledge and experience in computer and/or telecommunications/phone related support; electrical/data/phone cabling experience in construction environments and/or related education/training in computer or telecommunications related technologies.
  • The Field Support Technician ensures continuity by coordinating support tasks through a Team Leader, under the direction of a Manager, and is expected to follow service related best practices with timely updates of assigned work activities in the Help Desk, Change Management and @TASK-Project Management systems.

Matching Summary

The Field Support Technician is a Tier-1 member of the Customer Support Team with the Information Technology Department, intended as an entry-level IT role incorporating service responsibilities and assignments that expose and build experiences and skills across various IT technical support fields.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong technical aptitude and drive
  • General knowledge of computer support
  • General knowledge of telecommunications/phone support
  • Electrical/data/phone cabling experience
  • PC Desktops support
  • LAN connectivity support
  • Phone devices and systems support
  • Move/Adds/Changes (MACs) support
  • Cable terminations and certifications
  • Routine equipment/device repair and replacement
  • Configuration/set up
  • Help Desk services
  • User administration services/documentation
  • Inventory upkeep
  • Firmware updates
  • Software maintenance
  • Security related protections
  • Problem resolution for IT Systems and Network Support
  • Follow service related best practices
  • Timely updates in Help Desk, Change Management, @TASK
  • Periodic non-business hour work
  • On Call Support rotation
  • Hardware/software installations, upgrades/repairs
  • Troubleshoots, researches and solves technically challenging problems
  • Generates/updates appropriate documentation
  • Proactively communicates services, changes and procedures
  • Makes technical modifications under Change Management Program guidelines
  • Generates timely and accurate updates to Work Order Dispatch/tracking Applications
  • Maintains current knowledge of technology

Nice-to-have

  • Compassion of employees
  • Dedicated to satisfying mission
  • Unwavering commitment to excellence
  • Educate physicians, nurses and other health care providers
  • Improve access to care
  • Functions well as part of a team
  • Sharing workload and taking guidance
  • Continuing education training/seminars
  • Reading related periodicals

Key Requirements

  • Military/Vocational Technical Training and Certification and/or related Associates Degree in Electrical engineering - Fiber Optics/Low Voltage -Wire System Management (or related field) or equivalent work experience is preferred.
  • 1 – 2 years of technical service and support experience in PC -Desktop/Applications; Phone-Telecommunications/cable installation/Electrical is preferred.
  • Working knowledge with MS Office 2000-2007 Products is preferred.
  • Microsoft XP – 2007 Operating System & driver maintenance experience is preferred.
  • Data/Voice Cable installation/termination and certification experience is preferred.
  • Electronic equipment set up; PC and Phone repair experience is preferred.
  • Ability to sit for up to 7 hours per day, 4 hours at a time; stand for up to 7 hours per day, 4 hours at a time; walk for up to 2 hours a day, 1 hour at a time.
  • Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds.
  • Requires hand and finger dexterity.
  • Requires seeing as it relates to general, near, color, and peripheral vision.
  • Requires hearing as it relates to normal and telephone conversations.

Work Rights

Not specified

Tailored Resume

Cover Letter