Service Desk Team Leader

Unisys UK

Citynet, , UK
Fully remote
Troubleshooting complex it issues
Supporting hardware and software maintenance
Assisting l1 and l2 support agents
This role involves troubleshooting and resolving complex hardware, software, network, and communication system issues to ensure smooth IT operations

Job Summary

  • This role involves troubleshooting and resolving complex hardware, software, network, and communication system issues to ensure smooth IT operations.
  • The team leader supports and guides L1 and L2 support agents in handling client incidents, requests, and queries effectively.
  • Unisys is committed to equal opportunity employment and provides accommodations for applicants requiring assistance.

Matching Summary

This role involves troubleshooting and resolving complex hardware, software, network, and communication system issues to ensure smooth IT operations.

Skills & Requirements

Must-have

  • Troubleshooting complex IT issues
  • Supporting hardware and software maintenance
  • Assisting L1 and L2 support agents
  • Problem solving and analytical skills
  • Communicating technical information to users

Nice-to-have

  • Team leadership and support
  • Effective communication with technical and non-technical users
  • Root cause analysis and escalation

Key Requirements

  • Diploma or GED required
  • 3-4 years’ experience in relevant area
  • ITIL certification required

Work Rights

Not specified

Tailored Resume

Cover Letter