Senior Manager, Product Strategy & Innovation

HelloFresh

Toronto, Ontario, Canada
Base: $115,000 - $125,000 cad; bonus/equity: not s...
On-site
6+ years in strategy or management consulting
Advanced proficiency in data visualization
Experience with nps and voice of customer metrics
This role serves as the ultimate champion for customers, turning data into delight by identifying friction points across the entire customer journey

Job Summary

  • This role serves as the ultimate champion for customers, turning data into delight by identifying friction points across the entire customer journey.
  • The successful candidate will act as the 'Voice of the Customer,' partnering with Culinary, Tech, and Operations teams to build a data-backed case for improvements.
  • HelloFresh offers a competitive salary range of $115,000 to $125,000 CAD along with significant benefits including meal discounts, health coverage, and RRSP matching.

Matching Summary

This role serves as the ultimate champion for customers, turning data into delight by identifying friction points across the entire customer journey.

Salary

Base: $115,000 - $125,000 CAD; Bonus/Equity: Not specified; Benefits: Box discount, Health & Dental, RRSP matching, PTO

Skills & Requirements

Must-have

  • 6+ years in Strategy or Management Consulting
  • Advanced proficiency in data visualization
  • Experience with NPS and Voice of Customer metrics
  • Strong financial acumen linking operations to LTV
  • Proven track record using data for product roadmaps

Nice-to-have

  • Experience leveraging AI tools for analytics
  • MBA degree preferred
  • Ability to tell compelling stories with data
  • High emotional intelligence and empathy
  • Proactive problem-solving mindset

Key Requirements

  • 6+ years professional experience in Strategy, Consulting, Finance, or Marketing Analytics
  • 4-year degree in Business, Engineering, Statistics, or related field
  • MBA is a plus

Work Rights

Not specified

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