Network Operations Support Senior Analyst

Accenture Australia

Australia
Hybrid
Network and connectivity issue resolution
Customer fault reporting and inquiries
Sla adherence and customer experience
Accenture Australia is seeking a Network Operations Support Senior Analyst to serve as the first point of contact for customers reporting network and connectivity issues. The role involves troubleshooting, incident management, and ensuring customer satisfaction while adhering to service level agreements (SLAs)

Job Summary

  • In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services.
  • The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
  • You should have hands-on exposure or working knowledge in WAN, LAN, and network fundamentals (OSI layers, TCP/IP).

Matching Summary

Match Score: 85

Accenture Australia is seeking a Network Operations Support Senior Analyst to serve as the first point of contact for customers reporting network and connectivity issues. The role involves troubleshooting, incident management, and ensuring customer satisfaction while adhering to service level agreements (SLAs).

Skills & Requirements

Must-have

  • Network and connectivity issue resolution
  • Customer fault reporting and inquiries
  • SLA adherence and customer experience
  • WAN, LAN, and network fundamentals
  • Incident management in a NOC environment

Nice-to-have

  • Strong problem-solving skills
  • Customer-focused mindset
  • Ability to work under pressure
  • Comfortable working in shift environments
  • Proactive and team player

Key Requirements

  • 2–4 years in Technical Support, NOC, Telecom Support, or Service Desk roles
  • Familiar with ITIL or structured incident management processes
  • Fluent in English

Work Rights

Not specified

Tailored Resume

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