Negotiate renewals and close commercial conversations
Handle objections and influence decision-makers
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base
Job Summary
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
Operating in a commercially driven role within Customer Success, you will manage a risk pipeline, execute outreach sequences, handle objections, and influence decision‑makers to retain revenue.
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.
Matching Summary
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
Skills & Requirements
Must-have
Prevent churn and manage risk
Negotiate renewals and close commercial conversations
Handle objections and influence decision-makers
Act as primary escalation point
Execute targeted save strategies
Collaborate cross-functionally
Nice-to-have
Ambitious and authentic culture
Growth mindset and professional development
One Team collaborative environment
Experience in Health and Fitness technology
Experience in SMB segment or high-volume portfolio
Key Requirements
3+ years of relevant experience
2+ years in SaaS Account Management, Customer Success or Sales
Bachelor's degree with high achievement
Excellent written and verbal communication skills
Outstanding organizational, scheduling and time management skills