Manager Lender Coaching - Retail Banking Services, Sydney
CommBank
Sydney, Australia
On-site
Home lending environment experience
Lending excellence and quality
Cba home loan processes and systems
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability
Job Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes.
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective.
Matching Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
Skills & Requirements
Must-have
Home lending environment experience
Lending excellence and quality
CBA home loan processes and systems
Sales and service methodology knowledge
Nice-to-have
Enhance knowledge of CBA products
Improve lender capability and performance
Support RBS management
Build relationships and develop strategies
Key Requirements
Demonstrated experience in home lending
Demonstrated Leadership experience
Demonstrated Coaching experience
Advanced knowledge of CBA home loan processes and systems