Etic, Gcp Technical Support Engineer - Senior Associate

PwC PricewaterhouseCoopers GmbH

L2/l3 cloud support activities
Itil incident problem change management
Iaas paas services expertise
This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments

Job Summary

  • This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
  • The ideal candidate will handle escalated incidents, lead root cause analysis, and implement corrective actions to prevent recurrence.
  • Candidates must possess proven experience in managing L2/L3 support activities within an ITIL-aligned managed services framework.

Matching Summary

This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.

Skills & Requirements

Must-have

  • L2/L3 cloud support activities
  • ITIL incident problem change management
  • IaaS PaaS services expertise
  • Root cause analysis for critical incidents
  • Infrastructure as Code Terraform Ansible

Nice-to-have

  • DevOps tools and CI/CD pipelines
  • Strong analytical and critical-thinking skills
  • Ability to manage multiple client environments
  • Excellent communication with clients
  • Proactive monitoring of cloud services

Key Requirements

  • 4-7 years of cloud environment experience
  • Bachelor's degree in Computer Science or related field
  • Required Cloud Architect Professional or Operations certification
  • Desirable ITIL Foundation or Intermediate certification
  • Proficiency in English and Arabic languages

Work Rights

Not specified

Tailored Resume

Cover Letter