Director Of Engineering - Digital | India

Five9

Bengaluru, India
On-site
12+ years software engineering experience
5+ years leadership role
Ai-powered saas product scaling
This role leads the digital transformation of Five9's contact center technology ecosystem by driving AI-powered customer engagement platforms

Job Summary

  • This role leads the digital transformation of Five9's contact center technology ecosystem by driving AI-powered customer engagement platforms.
  • The successful candidate will architect scalable, secure, and reliable multi-tenant SaaS solutions ensuring 99.99% uptime for high call volumes.
  • Five9 offers a team-first culture that celebrates diversity and empowers employees to innovate while enjoying the journey together.

Matching Summary

This role leads the digital transformation of Five9's contact center technology ecosystem by driving AI-powered customer engagement platforms.

Skills & Requirements

Must-have

  • 12+ years software engineering experience
  • 5+ years leadership role
  • AI-powered SaaS product scaling
  • AWS/Azure/GCP cloud computing
  • Java and React full-stack development
  • NLP and predictive analytics expertise
  • Multi-tenant SaaS security compliance

Nice-to-have

  • Experience with agentic coding tools
  • Social media messaging API integration
  • A/B testing and personalization strategies
  • Fast-paced startup environment background
  • Campaign management domain knowledge

Key Requirements

  • Bachelor's or Master's degree in Computer Science
  • 12+ years total software engineering experience
  • Minimum 5 years in a leadership position
  • Proven track record building AI-powered SaaS products

Work Rights

Not specified

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