Senior Manager, It Service Management

Mpyazabongo

Not specified
Itil best practices knowledge
Incident and change management experience
Sox itgcs compliance experience
Mpyazabongo is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident and change management, and audit readiness, ensuring alignment with ITIL best practices. The ideal candidate will possess extensive experience in IT governance, strong knowledge of ITIL practices, and the ability to lead diverse teams across technical and non-technical domains

Job Summary

  • Integer focuses on creating a culture that embraces uniqueness and positions the company for long-term success.
  • The role involves overseeing ITSM practices, ensuring compliance with ITIL processes, and leading audit readiness for ITGCs.
  • The total rewards program includes a comprehensive benefits package, parental leave, and a 401(k) plan with company matching.

Matching Summary

Match Score: 85

Mpyazabongo is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident and change management, and audit readiness, ensuring alignment with ITIL best practices. The ideal candidate will possess extensive experience in IT governance, strong knowledge of ITIL practices, and the ability to lead diverse teams across technical and non-technical domains.

Skills & Requirements

Must-have

  • ITIL best practices knowledge
  • Incident and Change Management experience
  • SOX ITGCs compliance experience
  • Data governance and CMDB oversight

Nice-to-have

  • Strong executive communication skills
  • Continuous improvement mindset
  • Ability to lead through influence

Key Requirements

  • Bachelor’s degree in computer science or IT
  • Minimum of 10 years in IT Service Management
  • ITIL certification preferred

Work Rights

Not specified

Tailored Resume

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