Director Of Product Technical Support - Hvac/r (onsite)

JOHNSON CONTROLS

New Freedom, United States
$150,000 - $200,000; bonus plan; competitive benef...
Onsite
Product technical support leadership
Hvac/r product reliability
Root cause analysis
Johnson Controls is seeking a Director of Product Technical Support for HVAC/R, based in New Freedom, PA. This leadership role involves managing technical support teams, driving product reliability, and collaborating with various departments to enhance customer satisfaction and product performance

Job Summary

  • Lead a high-impact team of product specialists and shape the vision and long-term strategy for Product Technical Support, partnering closely with HVAC/R leadership.
  • Drive product reliability and continuous improvement, influencing existing and next-generation products through expert technical support, root cause analysis, and corrective actions.
  • Join a global organization that invests deeply in developing its leaders, offering opportunities for continuing education, career paths, and participation in the green, energy-efficient cooling and heat pump industry.

Matching Summary

Match Score: 85

Johnson Controls is seeking a Director of Product Technical Support for HVAC/R, based in New Freedom, PA. This leadership role involves managing technical support teams, driving product reliability, and collaborating with various departments to enhance customer satisfaction and product performance.

Salary

$150,000 - $200,000; Bonus plan; Competitive benefits package

Skills & Requirements

Must-have

  • Product Technical Support leadership
  • HVAC/R product reliability
  • Root cause analysis
  • New product development support
  • Global team management

Nice-to-have

  • Voice of the customer advocacy
  • Continuous improvement initiatives
  • Employee development and mentoring
  • Green energy technology

Key Requirements

  • BS in Mechanical Engineering or other engineering field
  • Experience with product design and/or design for service
  • Demonstrated team building and leadership experience
  • 10 to 25% travel requirement

Work Rights

Not specified

Tailored Resume

Cover Letter