Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Enhance digital ai tools
Process mapping and analysis
** Workday is seeking a Sr. Business Process Analyst for their Global Support Operations & Enablement team. The ideal candidate will leverage data and analytical skills to enhance knowledge management processes and AI tools, contributing to a best-in-class customer experience. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Support Readiness & Enablement team partners with GSOE counterparts and Support business partners to enable exceptional workmate performance.
  • We’re in this together, tackling big challenges with bold ideas and genuine care.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Business Process Analyst for their Global Support Operations & Enablement team. The ideal candidate will leverage data and analytical skills to enhance knowledge management processes and AI tools, contributing to a best-in-class customer experience. **

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Enhance digital AI tools
  • Process mapping and analysis
  • Knowledge management systems
  • AI/ML frameworks

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes
  • Experience with AI chatbot/automated systems
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter