Order And Customer Contact Management Senior Analyst
Sanrafaelvet
Budapest, Hungary
Hybrid
Customer orders management
Sap r3/s4 experience
Order to cash process knowledge
The Order and Customer Contact Management Analyst is responsible for managing customer orders and interactions to ensure a seamless and efficient process while coordinating with various departments
Job Summary
The Order and Customer Contact Management Analyst is responsible for managing customer orders and interactions to ensure a seamless and efficient process while coordinating with various departments.
Sanofi offers a supportive, future-focused team environment with opportunities for career growth, a comprehensive rewards package, and extensive health and wellbeing benefits including at least 14 weeks’ gender-neutral parental leave.
The role emphasizes continuous improvement, exceptional customer service, and building strong professional networks to handle challenges effectively.
Matching Summary
The Order and Customer Contact Management Analyst is responsible for managing customer orders and interactions to ensure a seamless and efficient process while coordinating with various departments.
Skills & Requirements
Must-have
Customer orders management
SAP R3/S4 experience
Order to Cash process knowledge
Customer service and support
Microsoft Excel expertise
First call resolution practice
Strong stakeholder management
Nice-to-have
Experience in Business Services organization
Experience in transition projects
Case management tool experience
Team player with end-to-end mindset
Mentoring junior team members
Creative and self-motivated
Ability to handle sudden changes
Key Requirements
2-4 years experience in Customer Service or Order Management