The role involves coordinating with customers on shipment and delivery inquiries while providing prompt professional attention to their requests
Job Summary
The role involves coordinating with customers on shipment and delivery inquiries while providing prompt professional attention to their requests.
Candidates will be responsible for processing job orders accurately, generating instructions for the operations team, and pre-planning complex container trucking operations.
The position requires building good rapport with customers, resolving issues arising from late deliveries, and responding to urgent ad-hoc demands professionally.
Matching Summary
Match Score: 75
The role involves coordinating with customers on shipment and delivery inquiries while providing prompt professional attention to their requests.
Skills & Requirements
Must-have
Coordinate with customers on shipment inquiries
Process job orders into system accurately
Generate job instructions for operations team
Liaise with internal departments and external contractors
Pre-plan container trucking for import/export
Monitor vessel details via Port Net
Prepare job sheets for accounts department
Nice-to-have
Passion in customer service
Friendly attitude with previous logistics experience
Good phone etiquette
Problem solving skills
Ability to work independently
Team player with initiative
Willing to take on responsibilities
Key Requirements
Diploma holder or equivalent
2 years of work experience
Previous service experience in logistics (advantage)