MCD Productions is looking for a Customer Experience Executive to enhance customer care at live events by managing queries and ensuring smooth operations. The role requires strong communication skills and the ability to work in a fast-paced environment
Job Summary
The role involves acting as a primary customer representative for all MCD events while managing day-to-day queries through the CRM system.
Candidates will liaise with ticketing agents, venues, and partners to ensure smooth on-site support and continuous improvement of customer policies.
The company fosters an inclusive environment where talent matters most and encourages employees to bring their whole selves to work.
Matching Summary
Match Score: 85
MCD Productions is looking for a Customer Experience Executive to enhance customer care at live events by managing queries and ensuring smooth operations. The role requires strong communication skills and the ability to work in a fast-paced environment.
Skills & Requirements
Must-have
Experience in events or customer service roles
Ability to handle high-volume customer queries
Strong oral and written communication skills
Understanding of ticketing processes and operations
Willingness to work evenings and weekends
Nice-to-have
Proactive and adaptable administrative skills
Experience coordinating contractors and volunteers
Knowledge of accessibility requirements implementation
Confidence in demanding situations
Key Requirements
Experience in fast-paced high-volume environments
Strong organizational and attention to detail skills